Knight & Paws Policy

At Knight & Paws, our goal is to provide a safe, comfortable, and loving in-home environment where every dog can feel at home. Because we care for multiple dogs together, we have policies in place to protect the health, safety, and well-being of every pet in our care.  In-Home Boarding & Daycare Knight & Paws provides in-home dog boarding and daycare in a family-home environment. Dogs may have supervised interaction with other dogs and access to designated indoor and outdoor areas. Because every dog has a different personality and comfort level, we may separate dogs when needed for feeding, rest, introductions, safety, or individual care. ​ 1. PET INFORMATION & OWNER RESPONSIBILITY The Client agrees to provide accurate and complete information about their pet, including age, breed, medical history, medications, allergies, behavioral concerns, bite history, food sensitivities, and any other condition that may affect the pet’s care or the safety of people or other animals. The Client must notify Knight & Paws of any changes to this information before or during a reservation. The Client is responsible for providing accurate emergency contact information and a current veterinarian’s information. 2. VACCINATION REQUIREMENTS For the health and safety of all pets in our care, dogs must have current vaccinations appropriate for their age. Knight & Paws requires: Rabies DHPP/DAPP Bordetella Canine Influenza Canine influenza vaccination may also be required depending on current health risks, local outbreaks, or Knight & Paws’ current policies. Proof of vaccination may be required before a reservation is accepted. Puppies must have age-appropriate vaccinations and may be subject to additional restrictions until they have completed the appropriate vaccination series. Knight & Paws reserves the right to refuse or cancel services if required vaccination records are not provided. 3. ILLNESS & CONTAGIOUS CONDITIONS Dogs showing signs of contagious illness may not be accepted for daycare or boarding. This includes, but is not limited to, coughing, vomiting, diarrhea, fever, significant nasal discharge, unexplained lethargy, contagious skin conditions, or other symptoms that may place other pets at risk. If a pet becomes sick while in our care, Knight & Paws may separate the pet from other animals and contact the Client or emergency contact. If veterinary attention is reasonably necessary, the Client authorizes Knight & Paws to seek veterinary care as described in this agreement. 4. FLEAS, TICKS & PARASITES Pets must arrive free of fleas, ticks, and other contagious parasites. If fleas, ticks, or another contagious parasite are discovered while a pet is in our care, Knight & Paws may take reasonable steps to protect the affected pet and other animals. The Client may be responsible for reasonable treatment or cleaning costs resulting from a parasite infestation caused by their pet. 5. BEHAVIOR & SAFETY The Client must disclose any history of aggression, biting, fighting, resource guarding, escaping, destructive behavior, anxiety, fear, or other behavior that could affect the safety of people or animals. Knight & Paws reserves the right to separate a pet from other pets or discontinue services if the pet’s behavior creates a safety concern. Dogs may be separated during feeding, rest periods, introductions, or whenever separation is considered appropriate. 6. DOG-TO-DOG INTERACTION The Client understands that boarding and daycare may involve interaction with other dogs. Although Knight & Paws takes reasonable precautions to supervise and manage interactions, dogs are animals and their behavior can be unpredictable. The Client understands that normal risks of group or social interaction may include scratches, minor injuries, stress, illness, or altercations between animals. Knight & Paws will make reasonable efforts to reduce these risks but cannot guarantee that an incident will never occur. 7. INJURY OR MEDICAL EMERGENCY If a pet becomes injured or experiences a medical emergency while in Knight & Paws’ care, Knight & Paws will make reasonable efforts to contact the Client or emergency contact. If immediate veterinary care is reasonably necessary and the Client cannot be reached, the Client authorizes Knight & Paws to seek veterinary care for the pet. The Client agrees to be responsible for veterinary expenses, medications, transportation, emergency treatment, and other costs incurred for their pet, except to the extent otherwise required by law or covered by an applicable insurance or service protection program. Knight & Paws will use reasonable care when handling and supervising pets. 8. MEDICATIONS The Client must provide complete and accurate instructions for all medications. Medications must be provided in their original labeled containers whenever possible. Knight & Paws will make reasonable efforts to administer medications according to the instructions provided. Knight & Paws does not provide veterinary services and cannot guarantee that a pet will accept or retain medication. 9. FOOD & FEEDING The Client is responsible for providing sufficient food and accurate feeding instructions unless another arrangement has been agreed upon. Dogs may be fed separately when necessary because of food aggression, special dietary requirements, allergies, or other safety concerns. The Client must disclose all known food allergies and dietary restrictions. 10. PERSONAL BELONGINGS The Client understands that personal items brought with a pet, including beds, toys, blankets, leashes, collars, bowls, and clothing, may become damaged, lost, or soiled during normal pet activities. Knight & Paws will make reasonable efforts to care for personal belongings but is not responsible for ordinary wear, damage, or loss except where required by law. 11. PICK-UP & DROP-OFF Clients agree to follow the scheduled drop-off and pick-up times. Additional fees may apply for services outside the Client’s scheduled time or for late pickup, according to Knight & Paws’ current pricing. A pet will not be released to an unauthorized person unless the Client has provided prior permission. 12. BOARDING RESERVATIONS A boarding reservation reserves space specifically for the Client’s pet. The Client agrees to provide accurate arrival and departure dates. Extending a reservation is subject to availability and additional charges. If the Client does not pick up their pet as scheduled and cannot be reached, Knight & Paws may take reasonable steps to contact the emergency contact and arrange appropriate care. 13. DAYCARE Daycare services are provided during Knight & Paws’ designated daycare hours. Daycare availability is subject to capacity and the pet’s behavior, health, vaccination status, and suitability for group care. Knight & Paws may refuse daycare when necessary for the safety or wellbeing of the pet or other animals. 14. CANCELLATIONS & CHANGES Cancellation Policy Cancellations made 48 hours or more before the scheduled drop-off time will receive a full refund. Cancellations made less than 48 hours before drop-off will be charged a 10% cancellation fee based on the total booking fee. No-shows are non-refundable The Client understands that cancellation policies may apply even when a reservation is changed or canceled after a certain deadline. 15. PAYMENT Payment is due according to the terms displayed at the time of booking. The Client authorizes Knight & Paws to charge the payment method provided for approved services, applicable fees, extensions, and other charges authorized under the Client’s reservation or this agreement. Clients are responsible for all charges associated with services provided to their pets. 16. EMERGENCY CONTACT The Client must provide an emergency contact who is authorized to make decisions regarding the pet if the Client cannot be reached. The Client is responsible for ensuring that the emergency contact information remains current. 17. VETERINARY AUTHORIZATION The Client authorizes Knight & Paws to contact the pet’s veterinarian and seek appropriate veterinary care when reasonably necessary during a reservation. The Client understands that Knight & Paws is not a veterinary hospital and does not provide veterinary diagnosis or treatment. 18. ABANDONMENT A pet may not be abandoned at Knight & Paws. If a Client fails to retrieve their pet and cannot be reached after reasonable attempts, Knight & Paws may contact the emergency contact and take reasonable steps to arrange continued care or appropriate placement, subject to applicable law. The Client remains responsible for all unpaid care and related expenses. 19. PHOTOS & VIDEOS The Client gives Knight & Paws permission to photograph or record their pet during services for business-related purposes, including social media, marketing, and the Knight & Paws website, unless the Client opts out in writing. 20. DISCLOSURE OF RISKS The Client understands that pet care involves inherent risks, including illness, injury, escape, accidents, interactions with other animals, and unexpected behavior. Knight & Paws will take reasonable precautions to provide a safe environment and appropriate care. Nothing in this agreement is intended to waive rights or responsibilities that cannot legally be waived under applicable law. 21. CLIENT REPRESENTATIONS The Client represents that they are the legal owner of the pet or are authorized by the legal owner to enter into this agreement. The Client confirms that all information provided to Knight & Paws is accurate and complete. The Client agrees to notify Knight & Paws of any material changes affecting the pet’s health, behavior, or care requirements. 22. POLICY CHANGES Knight & Paws may update its policies, pricing, vaccination requirements, or procedures from time to time. Updated policies will apply to future reservations unless otherwise stated.  Our Promise We will always do best to provide your dog with a safe, clean, loving, and comfortable home-away-from-home. Thank you for trusting Knight & Paws with your family member.  By booking services with Knight & Paws, you acknowledge that you have read and agree to these policies and the Knight & Paws Client Service Agreement.